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Refund Policy

Reliable Scan Ltd

Refund Policy

Detailed information regarding our policy on service fees, cancellations, lab sample processing, and refunds.

Last Updated: October 2026

At Reliable Scan Ltd, we strive to provide transparent and fair guidelines regarding bookings, clinical procedures, and financial transactions. Please review our Refund Policy below before confirming your appointment.

1. Rendered & Completed Services

Due to the specialized medical, clinical, and consumable nature of diagnostic ultrasound scans, phlebotomy blood draws, and laboratory processing:

  • Strictly Non-Refundable: Fees for services that have already been rendered, commenced, or fully completed are non-refundable.
  • Consultation & Diagnostic Time: Once a clinical consultation or scan begins with our expert doctors or GMC-registered doctors, the professional time and medical expertise expended cannot be reversed or refunded.

2. Laboratory Samples & NIPT Redraws

For pathology blood tests and non-invasive prenatal testing (NIPT):

  • Biological Factors: If a laboratory sample cannot be successfully analyzed due to unavoidable biological factors (such as an insufficient fetal fraction in an NIPT sample), this is not considered a laboratory failure.
  • Complimentary Redraw: In such cases, Reliable Scan Ltd will coordinate a complimentary blood redraw or sample collection with you at no additional test analysis fee.

3. Prepaid Packages, Bundles & Gift Vouchers

If you purchase promotional packages, multi-test bundles, or gift vouchers through our platform:

  • Voucher Validity: Prepaid promotional packages and gift vouchers are non-refundable once purchased, except where required by applicable UK consumer statutory rights.
  • Transferability: Unused package sessions or vouchers may be transferred to another eligible patient or service category upon written request sent to Info@reliablescanltd.com within 6 months of the original purchase date.

4. Refund Processing Timeframes

In the event that a refund is formally approved by our clinic management team (e.g., eligible advance cancellations made outside the 24-hour notice window):

  • Refunds will be credited back via the original payment method used during checkout.
  • Please allow 5 to 10 working days for the funds to reflect in your account, depending on your banking institution.