1. Introduction
At ReliableScan Ltd, we are committed to protecting your privacy and ensuring your personal information is handled with care. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services, visit our website, or contact us.
2. Who We Are
ReliableScan Ltd is a private ultrasound clinic based in Archway, London. We provide pregnancy scans, breast imaging, gynaecology, musculoskeletal, and general ultrasound services.
Our registered office:
ReliableScan Ltd
130 junction road , Arch way, London N19 5LB
📞 0203 576 4442
✉️ info@reliablescanltd.com
We are regulated by the Care Quality Commission (CQC).
3. Information We Collect
We may collect and process the following types of personal data:
Personal Identification: Name, date of birth, gender.
Contact Details: Phone number, email, address.
Medical Information: Relevant health history and referral details (where provided).
Booking & Payment Data: Appointment details and payment records.
Website Data: Cookies, IP address, and browsing behaviour (for website functionality).
4. How We Use Your Information
We use your personal information for:
Booking and managing appointments.
Providing ultrasound and diagnostic services.
Sending appointment confirmations and reminders.
Maintaining medical and patient care records.
Responding to enquiries and providing customer support.
Complying with legal and regulatory obligations.
We will never sell or share your data with third parties for marketing purposes.
5. Sharing Your Information
We may share your information only when necessary:
With healthcare professionals involved in your care.
With regulators such as the CQC if required.
With service providers who support our operations (e.g., IT or payment providers), bound by confidentiality agreements.
If required by law or court order.
6. Data Security
We store your data securely and take appropriate technical and organisational measures to prevent unauthorised access, misuse, or loss. Access to medical information is strictly limited to authorised staff.
7. Data Retention
We retain your medical and personal data only as long as necessary:
Medical records: in line with NHS and UK legal guidelines.
Non-medical enquiries: up to 2 years.
Marketing/communications: until you opt out.
8. Your Rights
nder UK GDPR, you have the right to:
Access the data we hold about you.
Request correction of inaccurate information.
Request deletion of your data (where applicable).
Restrict or object to data processing.
Request data portability.
Withdraw consent at any time (for non-medical communications).
To exercise your rights, contact us at info@reliablescanltd.com.
9. Cookies & Website Tracking
Our website may use cookies to improve user experience, analyse site performance, and enable online bookings. You can adjust cookie settings in your browser at any time.
10. Third-Party Links
Our website may contain links to other sites. Please note that we are not responsible for the privacy practices of these external websites.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
📍 ReliableScan Ltd, Archway, London
📞 0203 576 4442
✉️ info@reliablescanltd.com