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Cancellation Policy

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Reliable Scan Ltd

Cancellation Policy

Important guidelines regarding appointment rescheduling, notice periods, late cancellations, and home visit bookings.

Last Updated: October 2026

At Reliable Scan Ltd, appointment slots are reserved specifically for you. Because we operate clinician-led schedules, late cancellations make it difficult to reallocate time to other patients in need of scans or blood tests.

1. Standard Clinic Appointments & Consultations

For regular diagnostic ultrasound scans, NIPT appointments, and in-clinic blood draws:

  • 24-Hour Notice Period: We require at least 24 hours' notice prior to your scheduled appointment time for any cancellations or requests to reschedule.
  • Full Flexibility: If you notify us at least 24 hours in advance, your booking fee or deposit will be fully refunded or transferred to your new preferred slot at no extra charge.
  • Late Cancellations & No-Shows: Cancellations made with less than 24 hours' notice, or failure to attend your appointment (no-show), will result in the forfeiture of the appointment fee or deposit.

2. Home Visit Phlebotomy Services

For mobile home visit blood testing and at-home phlebotomy appointments:

  • 48-Hour Notice Period: Due to clinician travel dispatch and logistical planning, home visit cancellations must be made at least 48 hours in advance.
  • Late Visit Changes: Cancellations made inside the 48-hour window may incur a partial fee deduction to cover dispatched clinician travel and scheduling allocation.

3. How to Cancel or Reschedule

To ensure your cancellation or rescheduling request is logged immediately, please contact our clinic team directly via phone or email during business hours:

  • Phone: Call us at 020 3576 4442
  • Email: Send a message to Info@reliablescanltd.com with your full name, date of birth, and booked service details.